We're here to help. Average response time: 24–48 hours.
Have a question, bug report, or account issue? Our team is ready to help.
Email support@nieuro.netSubscriptions are managed through Apple. To cancel: open Settings on your iPhone → tap your name → Subscriptions → select Nieuro → tap Cancel Subscription. Cancellations take effect at the end of the current billing period.
Open the Nieuro app and go to the Paywall screen. Tap Restore Purchase at the bottom. Your subscription will be restored if it's still active on your Apple ID. Make sure you're signed in with the same Apple ID used for the original purchase.
On the login screen, tap Forgot Password and enter your email address. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it.
Open the Nieuro app → go to Settings → scroll to the bottom → tap Delete Account. Confirm when prompted. All your data — including journal entries, conversation history, and AI memory — will be permanently and immediately removed. This action cannot be undone.
Each AI host (AION, SERA, TITAN) remembers context from your previous conversations to provide a more personalized, continuous experience. You can clear any host's memory individually or clear all memory via Settings → Clear Memory.
Premium unlocks: TITAN (the performance coach), all premium episodes, unlimited AI conversations, deep character memory, the full OMNI Quantum Atlas, all 16 OMNI Body System biomarkers, and early access to new hosts and tools.
First, force-close and reopen the app. If the issue persists: check your internet connection, ensure you're on the latest app version, and try restarting your device. If the problem continues, email us at support@nieuro.net with your device model and iOS version.
An active internet connection is required for all features — AI conversations, episode streaming, journal entries, and mantras all rely on live server connections.
The fastest way is to delete your account directly in the app (Settings → Delete Account). You can also email support@nieuro.net to request manual data deletion. We will process all deletion requests within 30 days.
Yes. All data is transmitted over encrypted HTTPS connections. Passwords are hashed using bcrypt and never stored in plain text. See our Privacy Policy for complete details on how we protect your data.
If your question isn't covered above, email our support team at support@nieuro.net. Please include your device model, iOS version, and a description of the issue to help us assist you faster.